Bookings are arranged in advance via our website, email (gatelyon@gatelyon.fr), or phone (+33478301301). Bookings are binding once formally acknowledged in writing.

Rates are quoted transparently, including vehicle, fuel, highway tolls, chauffeur service, and passenger insurance.

Cancellations must be communicated in writing. Cancellations up to 24 hours prior to departure incur zero fees under standard terms.

Chauffeurs arrive promptly at the agreed location. For airport and train pickups, complimentary waiting periods apply based on live flight/train monitoring.